Privacy Policy

1. Introduction

At Luxury Hotels Directory, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our website and services.

By accessing our platform, you consent to the practices described in this Privacy Policy. We recommend reviewing this policy periodically as it may be updated to reflect changes in our practices or legal requirements.

2. Information We Collect

• Personal Information

  Name, email address, phone number, and travel preferences when you register or request information

• Booking Information

  Hotel preferences, dates, special requests, and payment details (processed through secure third-party partners)

• Technical Data

  IP address, browser type, device information, and browsing behavior collected via cookies

• Communications

  Records of correspondence when you contact our customer service team

3. How We Use Your Information

We process your data for the following legitimate purposes:

• To provide and manage our directory services, including hotel recommendations and booking assistance
• To respond to your inquiries and provide customer support
• To send you relevant promotional offers (with your consent, which you may withdraw at any time)
• To improve our website functionality and user experience
• To comply with legal obligations and prevent fraud

4. Data Sharing & Disclosure

We never sell your personal information. We only share data with:

• Hotel partners for booking fulfillment (only necessary information)
• Trusted service providers (payment processors, analytics tools) under strict confidentiality agreements
• Legal authorities when required by law

All third parties are contractually obligated to maintain data confidentiality and security.

5. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Regular security audits and vulnerability testing
• Strict access controls to personal data
• Secure payment processing through PCI-DSS compliant partners

While we strive to protect your information, no electronic transmission is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Under GDPR and other data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications
• Receive your data in a portable format

To exercise these rights, contact our Data Protection Officer at privacy@luxuryhotelsdirectory.com

7. Cookies & Tracking

We use cookies for essential site functionality and to:

• Remember your preferences
• Analyze site traffic through Google Analytics
• Provide personalized hotel recommendations

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

8. Data Retention

We retain personal information only as long as necessary:

• Account data: 5 years after last activity
• Booking records: 7 years for legal compliance
• Marketing data: Until consent is withdrawn

Financial transaction records are retained per financial regulations.